NHS Staff Benefits - Frequently Asked Questions

Having problems logging in?

If you are having problems logging in to the NHS Staff Benefits website, please click here and enter your email address. You will then receive an email with your user name and instructions to reset your password.

Please note that if you do not enter the correct email address that you used when you first registered then the system will not recognise your email address.

Is joining this service free?

Yes, our service to you is completely free, we will not charge you directly or indirectly at any time for using our website.

Why are all the Local Discounts in Scotland?

At the present time, NHS Staff Benefits remit is the provision of staff benefits to staff in the central belt of Scotland, therefore all our Local Discounts are within this area.

As far as we are led to believe, a number of other NHS Areas have created links to our website via their staff intranet sites to allow staff to use the online shopping option.

How do I contact someone at NHS Staff Benefits?

You can contact us by clicking here.

How do the points work?

The points relate to our online loyalty shopping option. Shop online via our online store links and you will be awarded with loyalty points as a percentage of your purchase. You will see details of points available on the website directory page for that store. To find out more about our loyalty online shopping programme see the terms & conditions.

How quickly do my points get credited?

In most cases your points will appear as 'pending' on your statement within 14 days. Once we have been paid by the retailer, the status will change to 'Awarded' and you can redeem your points. This can take up to 6 weeks. Any transaction you make is with the retailer and not with WWW.NHSSTAFFBENEFITS.CO.UK points are awarded when the retailer confirms your purchases. Depending on their returns policy this normally will be done within 30 days. However some retailers may take upwards of 45 days.

How do I suggest a company that I would like to see offering a Local Discount?

Simply complete the contact us form giving the company name, address and if known a contact name and number, and our Account Manager will contact them directly.

If your question has not been answered, you can contact us here.