Introducing Cloud Care: the same support, with a new name

Introducing Cloud Care: the same support, with a new name

If you’ve seen us talking about Cloud Care, you may be wondering what it means for you. The short answer is simple: Cloud Care is the new name for the care we’ve always provided. The name has changed, but the people and support behind your weight care journey remain the same.

Starting or continuing a weight management journey can bring questions, hopes and the occasional challenge. Our aim is to make professional support easier to access, in a way that fits around your life and keeps your individual needs at the centre of your care.

For NHS professionals working long shifts in high-pressure environments, finding time for personal healthcare can be difficult. Cloud Pharmacy’s secure online consultations let you complete a health assessment from home and access support without travelling to an appointment.

If weight management is one of your health goals, Cloud Care offers personalised, clinically guided support. The name is new, but the care and the people behind it are the same.

Real people, here to support you

Your care is supported by real people at every stage. Our clinical team can help with treatment and health questions, while our Patient Care Team can assist with service or account queries.

Following your online assessment, a member of the clinical team will review your information and discuss suitable next steps. Treatment is recommended only where appropriate. If treatment is prescribed, your dose can be proactively reviewed and adjusted by the clinical team, where appropriate, to suit your needs and goals.

Our clinical team is available 7 days a week to answer clinical questions, help you understand your treatment and provide ongoing monitoring. You can get support from home and speak to a real person when you need guidance.

Support beyond treatment

Weight care involves more than a prescription. Advice on nutrition, healthy eating and sustainable lifestyle changes can all help you make informed choices during your journey. Your Weight Care Portal provides a place to find important treatment information, practical tools and resources to help you track and manage your progress.

We’re also developing more nutrition resources for the portal, including content, recipes, meal plans and live events. These will add to the support available as they’re introduced.

And support doesn’t stop when you reach your goal. We offer weight maintenance plans to help you continue receiving clinical guidance beyond your initial treatment journey. For some people, continuing medication long term, potentially lifelong, may be part of their maintenance plan. What’s right for you depends on your individual circumstances and should be guided by a clinician. You won’t be left to work out the next step alone.

Expert care, by experts who care

Every weight care journey is different. Our team is here to help you understand your options, review your care and adapt support as your needs and goals change. Whether you’re taking your first step, adjusting your treatment or thinking about maintenance, you’ll have people to turn to along the way.

The future you starts today. You’ve already taken an important first step. We’re here with expert care, from experts who care, to support you through what comes next